Shipping & Return

Shipping Policy

 

UPS GROUND

We offer free shipping depending on the volume of your orders and we ship UPS ground only. Items that are too large to ship through UPS ground, will be shipped by common carrier, freight.  Freight rates are calculated by our associates which will be included in our quote for the items ordered.  We ship products from over 80 warehouses located throughout the continental United States. In most cases, the product will be ship from a warehouse that is 1-4 days UPS ground service away from the delivery location. We also offer same day shipping which will expedite the delivery of your orders but a corresponding charge will be billed to the customer. 

 

STANDARD COMMON CARRIER, FREIGHT ITEMS

Items too large to ship through UPS, will be sent by standard common carrier. Common carrier delivery is a tailgate delivery. The driver will bring the product only to the rear of the truck. You will be responsible for getting the product from the tailgate to your home or office, unless special arrangements are made with us, prior to delivery. We can provide you with an installation quote, upon request. A signature is required for all common carrier deliveries. Deliveries are made Monday thru Friday 8:00am to 5:00pm. Please note all visible damage, on the bill of lading form, before signing for the shipment.

 

DELIVERY AREA SERVED

We are able to serve the entire continental United States and all United States Territories. We are able to ship to APO (Army Post Office), FPO (Fleet Post Office) and DPO (Diplomatic Post Offices) addresses.  However, we do not deliver to P.O. Boxes.

 

LEAD TIME

In most cases, orders placed by 2:00 P.M. Mountain Standard Time, are shipped the same business day. Orders placed on weekends will be processed on the next business day. Business days are referred to as Monday through Friday from 8:00am to 5:00pm Mountain time. In the case of holidays, product will be shipped the next business day, following the holiday.

 

FULFILLMENT OF ORDER

We ship from over 80 warehouses across the United States. If you have ordered multiple items, some items may be out of stock in one warehouse, and, therefore, may be ship from another site. In this case, please allow adequate time for delivery of the product.

For questions regarding shipping, contact us at nico@estrategysupplies.com, or call, +1 877-898-0868

 

Return Policy

 

Stress Free Return Policy, we will accept returns for any damaged, unused products within 30 days of your order. It is important that all original packaging be included to qualify for a refund. Shipping costs are non-refundable. If you ordered the item incorrectly or changed your mind, we will accept the unopened, unused product and credit your account less original shipping costs. Shipping costs are the cost we incurred in shipping the product to you. Although you might have received a free shipping, costs were still incurred which we will deduct from your credit. There are some items which do not qualify for refunds. They are: Electronics (camcorders, televisions, etc.), assembled or installed furniture, food/beverages, custom orders (including large quantity, specially priced quoted orders) and medicines or RX products.

 

SPECIAL ORDER ITEMS

Special order items are not returnable under any circumstances, unless damaged during shipping. Items that are a special order, shipping direct from the Manufacturer, are non-returnable. These items are noted by the text "non-returnable" below the price on the product page, and the notation "Ships direct from manufacturer".

 

DAMAGE CLAIMS or SHORTAGES IMPORTANT NOTICE

Any claims for damage and/or shortages MUST be reported in 48 business hours without exception. Be sure to check your deliveries upon receipt. In the event of damaged products, please Contact Us and we will assist you in the process.

 

YOU PAY FOR RETURN SHIPPING

We will pay for return shipping only when products delivered are defective, damaged or the wrong product was received from what was ordered.

 

RETURN PROCESS

Returning purchased items is easy and quick.  Simply call your account manager and we will handle the entire process.  We would only need the following:

1.  Reason for each item(s) you are returning and whether you want it replaced or not. 

2.  A confirmation or update of your contact information.

3.  A comment (if necessary) for additional details.

We will then update you on your return requests within 1-2 business days.  When shipping returns to the warehouse it is our suggestion that you use a carrier providing a proof of delivery such as UPS or FedEx.  Be sure to ship to the warehouse location included with your “Return Authorization” email. We will not accept a return without a “Return Authorization”. Please be sure to include it with your shipment. Please allow as little as 7 days but up to 21 days for returns to be processed and credit issued after we receive the product in our warehouse. Credit will be issued to to the original form of payment.

 

ORDER CANCELLATION

Items may not be canceled once an order has been placed. After you receive your order, simply follow our return instructions or call your account manager/associate at +1 877-898-0868 during normal business hours to make a replacement order.